Don’t Let Empty Shelves Be Your Store’s Silent Killer

Customers have endless options at their fingertips. If they can’t find what they need in your store, they’ll simply go elsewhere to shop. But this isn’t just a retailer’s problem, it’s a challenge that impacts the entire supply chain.

In this episode, industry expert Mike Graen joins hosts Reid Jackson and Liz Sertl to break down the critical importance of on-shelf availability. Mike shares why ensuring products are accessible to customers is more essential than ever. He also shares how RFID, AI-driven algorithms, and robotics are transforming inventory accuracy, alongside actionable strategies to keep shelves stocked and customers satisfied. 

In this episode, you’ll learn:

• The difference between "in-stock" and "on-shelf availability"

• How technology is solving inventory challenges and boosting sales

• The evolving nature of customer loyalty and how to keep up

Jump into the conversation:

(00:00) Introducing Next Level Supply Chain

(03:13) The importance of on-shelf product availability (OSA)

(05:21) Why retailers are losing customers

(07:41) Challenges with inventory management

(14:15) The different ways customers shop 

(18:52) Getting serious about measuring OSA 

(22:47) Computer vision and RFID to track OSA

(28:35) GS1 standards in the supply chain

(32:52) Evolving together with technology

(35:13) Mike’s favorite tech

Connect with GS1 US:

Our website - www.gs1us.org

GS1 US on LinkedIn

Connect with the guest:

Mike Graen on LinkedIn