business bedtime stories arnold, staff have no idea, planning

Arnold, who owned a software consultancy. The business sold high-end business software applications to corporate customers, consulted to these businesses on implementation of the applications, customised the software, and trained the employees of the business in its use.
The problem Arnold had, was that he was constantly involved at the basic levels of the business to make decisions about direction and priorities. His staff simply didn’t seem able to consistently make the right decisions themselves.