A quick tool for systems success

In this episode, Fiona shares a tactic for evaluating and improving business systems by mapping out the customer journey and identifying areas where there may be bottlenecks or a lack of resources. Fiona provides a step-by-step guide for drawing out the customer journey map and offers suggestions for addressing system issues. Tune in!

You'll Learn How To:

• Rebranding and the tedious admin work that goes with it
• Customer journey map and the buyer cycle
• Mapping out the customer journey on paper
• Identifying bottlenecks and drop-offs in the customer journey
• Finding solutions to fix the system
• Examples of systems that need fixing
• Importance of figuring out what is wrong with the system.

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