S3 E37 How Insights in EX & GX (Employee & Guest Experience) informed her current work w/Helen Horsham-Bertels, Principal-Bago Consulting

Hello My Curious Colleagues…! This week my guest is my colleague, Helen Horsham-Bertels, Principal – Bago Consulting.

I knew of Helen when she held Global leadership roles at Starwood Hotels & Resorts in Customer Care, Guest Experience and Guest Communications. So… did you know that she now is a consultant and conducts trainings with clients, including DEI topics and Unconscious Bias…?

Our conversation included – What moved Helen to expand her focus on the Guest Experience to include the Employee/Staff Experience, as well as outcomes a Team can expect delving into and implementing her & her partner Muriel’s work.

💜 So… thank you Helen for joining me on S3 Ep 37 on the My Curious Colleague podcast...

#MyCuriousColleague #DEItraining #CPGCX #caringdeeplyforyourconsumers #Inclusion

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