S2 Ep29 Bob Eggstein's CX approach as Owner, Keystone Harley-Davidson Dealership

Thought we’d end the year on the My Curious Colleague podcast a little differently…  My guest on the podcast this week is Bob Eggstein, Owner of Keystone Harley-Davidson and CX leader in the Automotive/Retail space. His FULL Episode (S2 Ep 29) on the podcast will go live this Tuesday, 12/28/21.

So get this… Bobby spent 25 years in the financial services industry before becoming a Harley-Davidson dealership owner in 2011.  Much of his approach to Consumer Experience will ring true for many of you and others will bring a fresh perspective. I know you’ll find value in thinking about the consumer through a different lens.

Think…

Brief Harley-Davidson brand history – Check!

Omni channel experience – i.e. Facebook, Instagram, digital experience and the “Sneaker Brigade” – Check!

What happens every morning with his team before the doors open – an inspiration we all can adapt – Check!

💜 So… thank you Bobby for joining me on S2 Ep29 coming out this Tuesday, 12/28/21, on the My Curious Colleague podcast.

As always, thank you My Curious Colleague Community (MCC) for your support this year…!

#backaftermyhealthjourney #MyCuriousColleague #CX #customerexperience #CPGCX #caringdeeplyforyourconsumers #HarleyDavidson #ride

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