79. Agent Training & Coaching Tips across a 30 year Career w/Ronna Caras, Training Manager - The Center for Guaradianship Excellence

Welcome my colleague @Ronna Caras to the My Curious Colleague 🔍 #CPGCX Podcast…! In S4 E79, I talk with Ronna, former
owner of Caras Training for over 30 years...! She’s got a new gig in the non-profit space and currently is Training Manager at @The Center for Guardianship
Excellence. Links here:

Apple Podcast: https://podcasts.apple.com/us/podcast/my-curious-colleague/id1565590157

Spotify: https://open.spotify.com/show/2NmNkE7c2qqPpnHI7mTais

Ronna reflects on her long tenured career
as a Professional Trainer and we all benefit from her POV’s and practical advice.

Ronna shares her thoughts on --- to name a few:

What she’s been surprised about recently in
the field of training. HINT: She compares Big Co training expectations vs
little co.   

Tips to ensure successful training as a Client
even if you’re new to the Agency/Trainer & a bit unsure about the outcome.

The question on everybody’s mind –
Virtual, Hybrid or Combo training…?

Various Learning Styles. HINT: I share
mine and realize I may have more than one!

Ronna’s non-profit organization shout-out
goes to Firehouse Center for the Arts in Newburyport, MA. www.firehouse.org
 Their mission is to enrich and entertain all segments of the Greater Newburyport region
by providing high quality visual and performing arts experiences.

Do take a listen to Ronna’s episode
now...! Links above.

Our sponsor ⁠⁠Holdcom⁠⁠ is offering all My Curious Colleague listeners a free
professional greeting for their contact center or business.  ⁠⁠⁠

⁠Click here to get yours⁠⁠. website ⁠https://www.holdcom.com/callcenter/⁠.

And
the free greeting page.  ⁠https://www.holdcom.com/free-custom-greeting/⁠

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