72. Social Media Consumer Care/Customer Service w/Adrienne Valpy - SM Care "Pioneer"

Welcome my colleague Adrienne C. Valpyto the My Curious Colleague 🔍 #CPGCX Podcast…!In S4 E72, I talk with Adrienne Valpy, a former Social Media Consumer Care in the Consumer Relations space. She’s currently Senior Marketing Manager at Avantive Solutions.
In my humble opinion, Adrienne is a “Pioneer” in the Social Media Consumer Care space digging in, learning along the way and honing her Best Practices. She shares her thoughts on Hiring tips (THINK: How is writing skill set different in the Social Media Space), scrappy/cost efficient ways to monitor branded SM channels- some even free…!, among other tips and Best Practices.
📃We also talk about the often considered dirty word – DOCUMENTATION – and how planning and documenting the ways forward in the event of a situation to Protect Brand Reputation or in support of Crisis Situation is the Key to Success.
Adrienne’s volunteer organization shout-out goes to www.realpurpose.org  - a nonprofit that gives back to people and local organizations who may be going through temporary times and need some help.
Also, follow Adrienne’s personal account for book lovers of fiction & nonfiction: @Read.Gram.Repeat.
Do take a listen to Adrienne's episode now...! Links in the comment section.
#MyCuriousColleague #CPGCX #custserv #CPGindustry #socialmediacustomerservice #consumerengagement #consumerrelations #BusinessPodcast #startups

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