"I'm not acting entitled! I'M THE D___ CUSTOMER!"

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Just who do you thing you are? Well, when you are paying the repair bill or getting warranty service, you are the most important person in the world to that business....at least at that particular moment. 

YOU are the customer...and If you aren't treated right, you will defect.

Just what are you entitled to? In this episode, Lennie discusses what happens, vs what should happen, when you go in for service, whether it's a new car dealership or an independent repair shop...or any business for that matter. 

So, let's go for a ride down a road that we all have to take every now and then. 

Email Lennie at [email protected]