Raving Fans (Ken Blanchard)

Raving Fans: A Revolutionary Approach to Customer Service (Ken Blanchard)

- Satisfied customers aren’t enough.  To thrive your business needs raving fans.

- Customers count on your consistency.  After you disappoint them once it’s difficult to rebuild trust.

- Focus on improving just 1%.  Tackle less of the problem, but be consistent with that “less”.

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