Surgeons Don't Answer The Phone

Exceptional customer service is among the most crucial parts of doing business— especially for mortgage brokers. But did you know that you don’t have to be glued to your phone all day to provide this?

In this episode of Mortgage Broker Acceleration, James Veigli and Ash Playsted discuss how mortgage brokers can deliver true customer service by using the metaphor of a surgeon. They also reveal what task brokers should NOT be doing. Tune in to find out more.

The Key Questions

• What are the similarities between surgeons and mortgage brokers? (2:51)
• What is the only thing customers want out of mortgage brokers? (10:17)
• What do customers really want? (12:27)
• How can mortgage brokers stop answering phone calls? (16:44)
  
  

What You’ll Discover

• The evolution of broker professionalism in Australia (7:08)
• What customers do NOT want (9:07)
• The misconception when it comes to delivering exceptional customer service (12:02)
• The wrong way to build a broking business (13:34)
  
  

Accelerate Faster

• You can visit Broker Ideas Group to learn more about us, access special events and download useful resources designed exclusively for mortgage brokers.
• Want to work with James, Ash and the BIG team to grow your mortgage business faster? Our Growth Coach team can help you. Let's talk!