Crucial Conversations: How to Speak Up When the Stakes Are High

We've all been there: a high-stakes conversation where opinions vary and emotions run strong.
Most of us either avoid these talks or handle them badly.
But what if you could master them?
In today's 5-minute briefing on the influential book, "Crucial Conversations," we introduce the single most important technique for creating safety in a dialogue, allowing you to say almost anything and have it be heard.

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