Deliver Books, Not Just Mail: Life Lessons from a Postal Carrier w/ Mark Sanborn

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Mark Sanborn shares the powerful principles from his bestselling book "The Fred Factor," revealing how passion and creativity can transform ordinary work into extraordinary impact. He draws inspiration from Fred Shea, a postal carrier who demonstrated exceptional service through simple, intentional actions.

• Nobody can prevent you from choosing to be extraordinary
• The four principles of the Fred Factor: everybody makes a difference, success is built on relationships, you can add value to everything you do, and you can reinvent yourself daily
• Stories are the mental coat pegs we hang ideas on
• Extraordinary doesn't mean hugely better—it means a little extra
• What makes Fred relatable is that he's an ordinary person who chose to be extraordinary
• Creating connections with others builds meaningful relationships
• The FRED framework for leaders: Find the Freds you have, Recognize and reward, Educate, and Demonstrate
• Little things make a big difference when done with purpose and passion
• Being curious about others is the foundation of relationship-building

Connect with Mark Sanborn at marksanborn.com or on LinkedIn where he publishes weekly content. Browse his collection of 1,100+ articles for more insights on leadership and making a difference.

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