371: Marketing’s Role In The Customer Experience featuring Shep Hyken, Customer Service and Experience Expert
- Author
- Mind Your Business
- Published
- Mon 24 Jul 2023
- Episode Link
- https://audioboom.com/posts/8339420
- Wording affecting the images customers have of a company.
- Delivering a good customer experience to leave clients talking about you – a powerful form of marketing.
- Convenience factor – what is it and how does it affect marketing a product?
- Managing customer experience to retain customers.
In this fascinating episode, Shep Hyken will explain how marketing plays a role in the customer experience.
