Episode 97 - The Secrets of Secret Shopping

Ep 97 - Secrets of Secret Shopping - June 22

Clay and Joseph discussed their recent success in creating job options and their willingness to be tested on difficult jobs. They also talked about the importance of being relatable and human in the sales business.

Clay and Joseph discussed the importance of justifying prices by providing a higher level of service than competitors. They suggested learning from other companies and focusing on the customer experience, including pre-arrival steps and technician appearance.

Clay and Joseph discussed the importance of having a sales process and good customer service in the contracting industry. They also shared examples of companies that lacked integrity and how it affected their business.

Clay and Joseph discussed ways to improve customer service in a company, including having a secret shopper and recording information learned. They also talked about upcoming events and tasks for the day.

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