Episode 9 - Best Electrician Hack: Following Up on Customers

Sometimes, even when the electrical job is done, certain customers aren't fully satisfied with the work. They won't point this out to you, but they will think about it. This can lead to them not hiring you in the future, or worse – they may leave bad reviews online. 

One mistake electricians make is failing to do a follow-up. Asking whether or not the customer is happy with the work or if there’s anything else they need to be done can make all the difference.

There are many ways to overcome this problem. The key is to establish yourself as someone who can solve their problem and that you're always on their calendar to solve that problem. You're ready to answer their questions and address any concerns right away. Doing so will reduce their hesitance to hire you and make them more likely to proceed with the job.

Once you've done all the needed work, follow up with the customer to ensure that they're satisfied with your work. Ask them if there's anything else you can do or any additional questions they may have. 

If they don't have time to do a follow-up, ask what would be the best time for you to call them again. This shows that you're willing to go above and beyond for your customers and that you'll do whatever is necessary to ensure the job is completed to their satisfaction.

Following up with customers after a job is done ensures that customers are satisfied with the work and shows them that you're attentive and reliable. This will give customers peace of mind, knowing they can rely on you to answer their questions quickly and provide the best service possible. 

As a result, they'll be more likely to hire you in the future and leave positive reviews online. If they give negative feedback, you can take immediate action and fix any issues that may arise. It will also help you improve your products and services in the future.