Episode 2 - Made for This, A Premium Service Shift with Kent Boll

Nov 2, 2022
Speakers:
Kent Boll, Clay Neumeyer

SUMMARY KEYWORDS

business, people, service, bit, clay, customers, electrician, absolutely, wife, number, contractors, life, organization, technician, big, company, talked, rise, electrical

Outline
Ken’s background and how he got started in business. (0:50)

How he became an electrician and how he got started. (4:11)

How did you find out about SGI? (10:47)

How did you get involved with SGI and how did you become a member? (15:49)

The first goal of every call is for the customer to use you a second time. (22:58)

What was your first experience trying to expand out of electrical and bring in other trades? (26:49)

Why he decided to buy a plumbing company. (31:57)

Working with a business coach to turn his business around. (37:57)

How to use catastrophic catastrophic events to your advantage in business. (41:46)

What’s one of the greatest advances he has found through technology in his business now? (48:07)

The importance of making the most of every service call. (53:49)

Yeah, yep. So I worked for another company out of high school, me and my dad both agreed to go learn from another company, preferably a larger company. So I was promoted to foreman at 21 with my license. And then I did that for a while. And then my dad came to me in 2005. And he said, I don't want to do electrical work anymore. I'm only going to do refrigeration. If you get your master's license, you can have the electrical my electrical customers, and said, Hey, that sounds great. So I did that. It took me two tries when I passed the Masters test and I started what then was called boys electric. And I did what most people do and took anything that came on residential, commercial, agricultural, new homes or service calls, whatever, right? And then, and then it and then then the recession of 2008 came when everything dried up and times were a little tough. And then when I joined SGI, I went to a profit day, as they call them, and they explained their whole concept. And I said I was born for this as exactly what I could do. I knew I'd be good at this. And sorry, on the spot.

Can I just slow you down there? I'm not sure that all of our listeners know what SGI actually is. Can we stop there for a second? Just explain a bit about what you were looking for why it became them or you know, you join that group?