Ep 169 - All Hands On Deck: Everyone Is an Installer

Ever wonder how you can engage with clients in a way that's genuine, effective, and leaves a lasting impact? Brace yourself for an episode that unpacks the power of authenticity and passion in client interactions. Our guest, Joseph, shares how his morning routine, which includes spiritual, physical, and silent time, shapes him into a better father and husband - a transformation that begins even before his children wake up. Clay also joins us, expressing his love for Milwaukee tools and revealing the dynamics of his new dual chainsaw.

Building a successful service industry is no small feat, and retaining quality technicians is a challenge that many face. We navigate these waters by discussing methods to bolster support for technicians, emphasizing the role of a probation period in cultivating earnest and substantial client engagement. We also touch upon the install upgrade process, highlighting how it can serve as a touch point with clients and unearth opportunities for upgrades. The episode concludes with an important discourse on establishing an equal footing between technicians and salespeople. Tune in for these insightful conversations and more.

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