Interview with PV Kannan from 24/7 Customer

PV Kannan runs 24/7, a $120M call center with 6000 seats. This was one of the top interviews. He's doing some very sophisticated data prediction to make his business extremely efficient; it's very impressive. Also impressive is the fact that his company is funded by Mike Moritz, the top VC from #1 VC firm Sequoia Capital. Mike Moritz is well known for funding Yahoo and Google and currently sits on the board of directors of Google. It's relatively unusual to hear about a call center in Silicon Valley (the HQ is based there), but as we all know direct response marketing is becoming more important so over time I expect to see more companies like 24/7 Customer.