Shabuyo Redefining Value as a "Food Theme Park"

This episode examines the case of Shabuyo, a Japanese all-you-can-eat shabu-shabu restaurant chain, and its strategy to redefine its customer value and brand concept.

Initially known simply for abundant, affordable food, Shabuyo discovered a latent customer need among young adults for a place to linger and socialize after eating. In response, they shifted their identity from a mere "all-you-can-eat specialist" to a "food theme park" that offers extended stay and diverse menu options beyond the main dish, utilizing a targeted marketing message to communicate this new value proposition, particularly through outdoor advertising.

This approach highlights the importance of connecting brand concept and marketing messages to effectively resonate with consumers and foster positive brand perception and usage.