CYCY Strategic Customer Shift in Okinawa's Share Cycle

This episode focuses on its strategic shift in target customers.

Initially aimed at tourists, CYCY pivoted its focus to local residents after realizing the significant market potential among daily commuters in Okinawa's car-dependent society. This strategic change necessitated a comprehensive recalibration of marketing elements, including understanding new customer needs for daily commutes, identifying new competitors like personal cars, adjusting pricing for affordability, and strategically positioning stations in residential areas for convenience.

This customer redefinition led to CYCY's substantial growth, demonstrating how aligning all marketing aspects with the right customer can transform a business.