Customer Centricity Through History and Business

This discusses the importance of customer-centricity in marketing, emphasizing the need to understand customers from their perspective rather than solely from a seller's viewpoint.

It uses the historical novel "America Hikozo" as a literary example to illustrate the value of adopting an outsider's perspective, applying this concept to analyzing market dynamics and understanding customer needs.

They also present the case study of the Japanese company Yazuya, which demonstrates customer-first principles by having all employees directly engage with customers and utilize feedback to improve services and products, aligning with Peter Drucker's idea that the purpose of a business is to create and value the customer.