Being your client's hero even when you're on the road

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John and Angel share from sunny Orlando Florida how they a hotel they are staying at blew their customer service by just not being transparent. John also shares how he is able to be the hero to your clients by having processes to access your critical client files quickly so you can save the day, and get back to vacation.

John recommends using IMAP for your email, and do not use gmail, MSN or other services for your business emails.

Use Dropbox for clients files. Google Drive requires both parties to sign and and Google scans all emails and files! 

Use a phone service that will auto forward voice mails to your mobile phone

Marketing Media and Cupcakes is back after a four-and-a-half-year hiatus. We are producing three new episodes in the fall of 2025, but having been gone for so long, we want to know if you want us to continue. Please like, share, and subscribe, or send us a note at [email protected] that you are listening!