Resolving Conflict for a More Productive Workforce - an Exclusive Conversation With Mediation Expert, Emma Jenkings

If you've been in an organisation and seen discontent between 2 or more people (and let's be honest, who hasn't?) but not been entirely sure on how to resolve the situation... then this podcast is for you.

We hear from mediation expert consultant, Emma Jenkings on...

• How to spot the grumbling of discontent BEFORE that grievance hit your desk.
• The key steps to take in ANY mediation situation - so you can handle any and every complaint that comes your way (or at least know what you're looking for if you're considering hiring an external resource)
• Why an external meditation is often BETTER than an internal mediator - and gets the best reconciliation for all parties.
• What to aim for in a mediation meeting (and it ISN'T for everyone to be friends and shake hands).
• What mediation ACTUALLY is - and what it isn't.

So tune in today if you want to understand how to handle disgruntled employees so you get a better working environment with more productivity... and avoid sweeping the situation under the carpet because that just won't help anyone.

And if you want to get in touch with Emma her website is here.

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