91: The Fundamentals of Service

Every industry requires service. In this episode of Magic in the Room, Luke, Hannah, and Chris discuss how to deliver outstanding customer service by developing high trust relationships, being responsive, and providing quality. Focusing on the Big Six of Clean, Safe, Comfortable, Fun, Fast, and Friendly in many industries will ensure customer satisfaction.

 

Research in this Episode:

The bounds of service and the Service Profit Chain (PDF)

 

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Music by evangrimmusic.com

Recorded at storycatcher.studio

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