Sweepr CTO: 'Engagement' and 'containment' critical metrics for digital customer care
- Author
- Phil Harvey
- Published
- Fri 15 Dec 2023
- Episode Link
- https://www.lightreading.com/oss-bss-cx/Sweepr-CTO-Engagement-and-containment-critical-metrics-for-digital-customer-care
Sweepr CTO Jim Hannon discusses the evolutionary path of digital customer care and how contextual AI is helping to improve and harden the experience to entice customers to use (and reuse) those digital platforms.
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