EP039 - Service Excellence: Hospitality Icon Horst Schulze

As a legend and leader in the hotel world, Horst Schulze created operating and service standards that have become world famous throughout the hospitality industry and beyond. Horst is a founding member of both the Ritz Carlton Hotel Company and The Capella Hotel Group, and is the author of "Excellence Wins:  A No Nonsense Guide to Becoming the Best in a World of Compromise."