Episode 31: Brian's Summer Soapbox: Working with your IT Department

Have you ever felt frustrated with another department, in particular, your IT department? That relationship can cause friction, especially if you're in edtech and running into roadblocks. Today, Brian shares some ideas on how to work better with your IT department.Timestamps0:00 Intro2:13 Tip 1: Get to know your technicians3:25 Tip 2: Ask follow up questionsUse non-confrontational language: "Please help me understand...", "Can you explain why...?"4:28 Tip 3: Be as specific and detailed as possible when asking for helpNever send "No subject" emails!Explain what you've triedInclude screenshots or error messagesTaking screenshots on WindowsTaking screenshots on Mac