“Insurance and the ER” with Roel, a case manager

Roel, a case manager in the E.R., shares insights into how the emergency room functions. He has over 10 years of experience, worked for three of the biggest health systems in Los Angeles, and has seen ways that patients and healthcare professionals can improve their experiences. He shares ways a patient can improve their visit to the emergency room and mentions things that are often misunderstood or miscommunicated between patients and healthcare professionals in the emergency room. He talks about insurance, and how complicated it can be, and how he thinks the pandemic is impacting the healthcare system and his own nursing practice. 

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