Six Lenses Evaluation Model with Geoff Rip

About Geoff Rip

Geoff Rip is the Founder and Principal Designer at Training That Works. He is a highly experienced and passionate learning professional with rich and diverse knowledge. He specialises in quality production of end to end learning, utilising social learning and technology, with a dedicated focus on increasing capability resulting in performance uplift.

Key takeaways:

Geoff’s methodology is 'performance first', meaning it is applicable if there is a performance need that requires a learning solution that is best met with a training program. It also starts with a clear picture of successful on-the-job performance. Two key models that are part of the methodology are the Training Effectiveness Equation (Formation x Transformation = Results) and the Ready-Set-Go-Show Model.

• Geoff shares his Six Lenses Evaluation Model:

1. LENS 1 is Participation, which includes Attendance and Activity and is common to many other approaches to training evaluation.
2. LENS 2 is Perceptions, i.e. participant reactions to the learning process in the READY and SET Phases, e.g. perceptions of psychological safety.
3. LENS 3 is Realistic Performance. If we don't move people as closely as possible to workplace performance, the chances of them actually using their new knowledge and skills is significantly diminished.
4. LENS 4 is Recall Performance. It relates to Imperative 1 in the GO Phase and is based on research into retrieval practice. Training designs that don't incorporate retrieval practice will inevitably be followed by a steep forgetting curve.
5. LENS 5 is Real-world Performance. This relates to Imperative 2 in the GO Phase. There are three components (or levels): Perceptions, Process and Competence or Proficiency.
6. LENS 6 is Performance Outcomes. This includes productivity measures and financial measures/metrics. It also includes ROI (as a financial measure).

• Geoff recommended a storytelling technique as participants find it easy to tell stories about application. A practical guide for storytelling is SHOW - Situation, How, Outcomes, and Wisdom. We need to evaluate real-world performance, even if it's only at the level of perception, and we need to treat this performance as a learning process.

Chapters:

• (00:00:00) Introduction.
• (00:01:37) What most learning evaluation activities miss – and how Geoff designed a model to measure competency.
• (00:06:32) The three phases to Geoff’s evaluation model: Ready, Set, Go, Show.
• (00:11:00) Geoff’s approach to learning flow over using templates.
• (00:14:25) The Six Lenses Evaluation Model.
• (00:34:55) Measuring ROI on select parts of a learning process, as opposed to the entire process.
• (00:36:44) How to evaluate learning effectiveness by telling a story through the SHOW acronym.
• (00:38:12) Geoff’s key advice to improving your evaluation process.

Links from the podcast  

• Connect with Geoff on LinkedIn
• Read Geoff’s LinkedIn article on the Ready-Set-Go-Show for Effective Training
• Read Geoff’s LinkedIn article based on the podcast: Six Lenses Evaluation Model
• Browse the Learning Scientists website
• Download Geoff's Six Lenses Evaluation Model