Consumer Protection In The Aviation Industry

The Consumer Protection function entails: assessment of the needs and wants of customers in the Aviation Industry and providing a forum for redress against unfair competition. 

Join Host Wanjiku Mwangi and Kennedy Mwirotsi as they discuss how The Aviation Consumer Protection Section of the Kenya Civil Aviation Authority ensures compliance ; that the quality of services provided meet consumer expectations; enforcement of policies, rules, regulations and procedures relating to the rights of consumers.