[Audio] Service Leadership: The Secret to Business Growth with Graham Harvey

Qualtrics XM Institute in a study of over 28,000 people across 26 countries concluded that $3.7 Trillion in Global Sales were lost last year due to bad customer experiences.

Qualtrics estimates that $74 billion was lost in Australia due to poor customer service.

According to Moira Dorsey, Principal XM Catalyst at the Qualtrics XM Institute, "All it takes is one bad experience or wrong move for an organisation to be punished...that's why in 2024 companies need to be more careful than ever not to mistreat customers."

Graham Harvey is a straight talker who has a passion to stop this.

This is what he says about himself in his LinkedIn profile.

'I work with service leaders and their teams, coaching & empowering them to design & develop cultures of service excellence that deliver standout results across their entire business organisation, especially for their customers.  If you want someone to make you feel warm and fuzzy, to insulate you from the harsh realities of modern business, and let you pretend that ‘business-as-usual’ will get you safely to where it is you wish to go, then there are others you should probably call. However, suppose you want someone with the courage and experience to ask the tough questions, to help you identify and confront reality head-on, to provoke and challenge your current thinking, attitude and behaviours, and to leave you with time-proven, research-based strategies to achieve higher levels of performance that will deliver exceptional results and blow your competition out of the water. In that case, you have come to the right place.'

IN THIS PODCAST, GRAHAM AND I DISCUSS

• His background in business and how he found his passion in coaching customer-facing businesses.
• How to optimise the human connection in business to grow sales, grow staff and customer engagement and grow customer retention, repeat business and referrals
• His values and why he uses values as critical business tools in his coaching
• How and why design and deliver standout customer experiences to delight customers - every time
• The secret to blowing your competition out of the water
• How and why culture is the foundation stone to outstanding customer experiences
• The key milestones and decisions he has made throughout his life and career that have shaped his thinking and his coaching in today's market
• What to ask your customer to transform your business results
• The Power of the 7 clients a day Program
• How he loves the power and impact of his Design - Deliver - Delight Program
• .. and much more

Contact Graham - [email protected] 0403 262 988

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