11. How to adapt to the unexpected - with Matt Thorley - service expert, head of sales at Tate

When a rollercoaster crashed at Alton Towers, Matt Thorley and his customer service team were there to respond.

Hear how he adapted to the event, how it affected him and his team and what he would do differently if presented with a similar situation.

Now working at the marvellous Tate galleries, Matt also talks about how regularly dealing with the public gives a perspective on humanity you don't get elsewhere.

Find Matt here:

https://www.linkedin.com/in/matt-thorley-913a9a7b/

Buy tickets to the current exhibitions here! : https://tate.org.uk

------------

When you're ready to improve your management skills: https://practical-leadership.academy .