012 Tom Williams pt2/2 Harlequins Conor O'Shea

In this episode we discuss:

- leadership and followership

Why genuinely caring for your people can increase their motivation and get the most out of them?

- get your team to come up with the values so that they take ownership of them

- respect differing views of other people and acknowledge those

- why do leaders need to be brutally honest?

- first impressions are powerful and a compliment can get someone on board straight away

- you must be willing to support your people as they go through challenges to improve

- leaders lead by example

- getting to the stage where everyone knows their role that they need very little guidance or assistance

- getting your leaders to set an example with their work ethic, desire to constantly improve and promoting/reinforcing that

- are your leaders' actions infectious?

- how to deliver ‘brutal’ news in an emotionally intelligent way?

- importance of everyone knowing their role

- control the controllable