#5 - We're Talking About Your Business's Secret Weapon - with guest Sophie Nelson
- Author
- Tanya Wilson
- Published
- Fri 04 Jun 2021
- Episode Link
- None
Customer service is everything to the home service industry. I mean if you really think about it, we are doing the same thing, but the way in which it is explained and delivered will set you apart from your competition! If you truly want to be the industry leader in your area, focus on your customer service and watch your company grow to new heights!
In this episode I am joined by one of my favorite people, my friend and the office manager of my company, Priority Pumping - Sophie Nelson. Sophie has been with us for nearly a year and a half and the impact she has made on my company has been exponential. Give this episode on customer service a listen to see why!
We chat about everything customer service in the home service industry
- Hiring processes and building a work family
- Hiring for attitude and training for skill
- What characteristics to look for in your candidates far beyond the job skills themselves
- The importance of building a team so strong no one knows who the owner is!
- How building a respectful and fun company culture can elevate your sales and profits to new heights
- The importance of going digital and providing many communication channels
- Processes and consistency in the office and the field will lead to major success.
Join us for an hour of amazing gal chat and learn something new to implement at your company immediately to see amazing results and positive shifts in your team.
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