Q4 Updates: Optimising Opportunities in the Post-Purchase Stage with Hamish McKay, Order Editing

Hamish McKay is the founder of surprisingly ground breaking new eCommerce tool Order Editing.

Now helping over 600 Shopify merchants to improve post-purchase customer experience. 

In this episode, we discuss: 

• Why you need to focus on the post-purchase customer experience 
• Empowering the customer 
• Upselling opportunities and increasing your brand’s revenue 

Dive in: 

[03:36] Managed customer experience for popular YouTuber brands. 

[08:07] Mistakes after hitting buy button explained succinctly. 

[12:56] Optimised journey for order confirmation and edits. 

[14:15] Enhancing customer experience is a no-brainer. 

[18:22] Bad news for everyone, missed order potential. 

[22:22] Insider Tips from Hamish! 

Find the notes here: https://keepopt.com/220 

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