3 Zapponians describe life at Zappos, a company shaped by service and weirdness

In this episode, a trio of Zappos marketing pros -- Derrin Hawkins, Kelly Smith and Tia Zuniga – describe how and why they crowd-sourced a book about this intriguing company. They talk about how Zappos maintains a radical focus on both serving customers and keeping employees happy. And they describe why they prefer working face-to-face, at their Las Vegas headquarters.