Channeling the Customer’s Voice with Harini Gokul, Head of Customer Success at Amazon Web Services

Working backward from problem to customer solution is the method that Harini Gokul uses in her role leading customer success at Amazon Web Services. Understanding what it means to be “customer-obsessed” is Harini’s favorite part of being on a team with “big builder energy.” Also, she describes some of the cloud-central innovations on the horizon that she is most excited about. 

Tune in to learn:

• How to turn a passion into a brand. (2:00)
• What does AWS do? (0:36)
• Why every millisecond matters in the customer journey. (4:02)
• What’s different about AWS culture? (8:12) 
• What does it take to get companies to the cloud in a way that works for them? (21:13) 

IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

Mission.org is a media studio producing content for world-class clients. Learn more at mission.org.

-- 

Brightspot is the leading content management platform built for modern teams. Your content lifecycle - from ideation to archival - moves faster, handling any volume, variety, or velocity with ease. 

Unlike legacy platforms that demand heavy dev work and struggle with scale, Brightspot is user-friendly, endlessly customizable, and enterprise-ready. Think dynamic, modern experiences, shipped in minutes—not months. 

Trusted by some of the world’s leading tech organizations, Brightspot reduces total cost of ownership, boosts productivity, and gives you the governance, security, and performance your teams need. 

Visit brightspot.com/ITVisionaries to learn more.

---

This episode was produced by the team at Mission.org and brought to you by Brightspot.