2degrees of Customer Connection

Join us on this engaging podcast episode as we delve into the world of customer service and its impact on businesses with Natalie Geddes, the General Manager of Customer Operations at 2degrees, a leading telecommunications company in New Zealand. 

Natalie shares her expertise and insights on how 2degrees prioritises customer intimacy, understanding the unique needs of their business customers, and delivering exceptional service throughout their journey. Discover how their customer-focused approach, even in challenging situations, has helped them build a strong reputation and become a trusted partner for businesses.

Explore the concept of "fighting for fair" and how it translates into the assistance and support 2degrees offers their customers. Learn how they enable businesses to be more productive, deliver value, and simplify processes, going above and beyond to meet their diverse needs.

Discover the vital role customer service plays in the community, as Natalie discusses 2degrees's commitment to supporting New Zealand businesses and their involvement in responding to natural disasters. Gain insights into a heartwarming example of how 2degrees helped connect workers affected by a devastating event with their families, showcasing their dedication to making a positive impact.

Looking towards the future, Natalie shares how 2degrees plans to empower businesses through self-service tools and digital outcomes, enabling customers to take action quickly and efficiently. Explore their evolution from a basic telco provider to a software-defined business, delivering innovative solutions to meet the changing needs of emerging businesses in a rapidly evolving business environment.

Don't miss this enlightening podcast episode that sheds light on the importance of customer service, the power of empathy, and the role of technology in shaping the future of business support. Gain valuable insights and inspiration to enhance your own customer service strategies and empower your business for success.