MB2 – Social Media to Retain and Collaborate with Customers – Paul Dunay

(Part Two) Guest Paul Dunay, Social Media Machine and Global Managing Director of Services and Social Marketing for Avaya
Are you using social media to provide amazing customer support at a fraction of typical costs? Any marketer who's playing to win MUST be aware of Paul's insights about the true measures of social media: loyal, happier customers and increased revenue.
Part 2 - Powerful, Authentic, Strategic Customer Support with Social Media (http://s3.amazonaws.com/cpshowaudio/int_pdunay_p2.mp3)
Bonus Clip - Mining Intelligence from Social Media (http://s3.amazonaws.com/cpshowaudio/pd_090110%2Fint_extra1_pdunay.mp3)