Insights on Internships from Professor Jones (IOI)

In this episode of the Real Time chapter, Professor Jones demystifies hotel pricing and explains the logic behind what guests often see as confusing rate differences. Drawing from a career in hotel s…

Drawing on his front-line experience and past career in hotel and destination sales Professor Jones explores how group business — including meetings, incentives, conventions, and events (MICE) — driv…

From his front desk view, Professor Jones challenges interns to cultivate a curious mindset on the job—especially when it comes to hotel technology. From poking around the property management system …

In this Real Time episode, Professor Jones draws on his guest services experience and decades in hospitality to explore what it really means to hold management aspirations while working on the front …

In this Real Time episode from the front desk, Professor Jones shares practical insights from his unique experience working in both Asia and North America, focusing on the importance of language sens…

In this Real Time episode, Professor Jones draws on his part-time role at a resort front desk to bring fresh perspective to an age-old challenge: dealing with guest complaints. From Disney’s complain…

Professor Jones explores the final of three “flux superpowers” drawn from April Rinne’s book Flux: “Be All the More Human.” He challenges interns to embrace technology not as a replacement for people…

Professor Jones draws from April Rinne’s book Flux to explore the importance of “seeing what’s invisible” during an internship. From uncovering cultural blind spots to understanding privilege and obs…

Students working in part-time or seasonal hospitality roles can convert that experience into a true internship — even if it's not required for their program. With actionable advice for students and e…

The true purpose of an internship in hospitality and tourism — not as a job, but as a powerful learning experience that bridges academic theory and real-world management practice.

Key Takeaways:

• An int…

Professor Jones walks students through the process of finding an internship — offering both traditional and creative strategies. He emphasizes the value of looking beyond typical roles and encourages…

Why observing people — both employees and customers — is essential to making the most of an internship. From evaluating empowerment and leadership styles to understanding service recovery systems and…

Professor Jones challenges student interns to become drivers of innovation during their work experience. Drawing on hospitality tech trends and service delivery examples, he offers practical ways int…

Professor Jones guides students through the importance of reflecting after an internship — not just on what they did, but on how the experience connects to business objectives, personal growth, and a…

Introducing the Internship Learning Continuum — a practical three-stage model that helps students reflect, grow, and think more strategically throughout their internship. Designed to guide both self-…

How students can take their internship experience to the next level by developing a final or capstone project. Professor Jones explains the difference between the two formats, offers strategies for i…