Inside the Ohana: The Value of Trusted Customer Success

In this episode, Robert Zimmermann, the CRO at Qualified, takes us on a journey through his career at Salesforce and beyond. We talk about how he has forged a path of success by adopting a customer-centric approach to his work and taking risks to avoid complacency. 

Quote

“Don’t assume just because we believe it’s true, that it is actually true. You need to earn your customer’s trust and respect every single week, every single quarter, every single year.”

Episode Timestamps:

*(2:19) - Ohana Origins: Meet Robert 

*(10:17) -  What Does the Ohana mean to Robert?

*(13:28) - What’s Cooking: Robert’s Current Role at Qualified

*(20:20) - Future Forecast: What’s in Store for the Salesforce ecosystem?

*(24:14) - Advice for Aspiring Leaders

*(25:57) - Lightning Round!

Sponsor

Inside the Ohana is brought to you by Qualified.com, the #1 Conversational Marketing platform for companies that use Salesforce and the secret weapon for Demand Gen pros. The world's leading enterprise brands trust Qualified to instantly meet with buyers, right on their website, and maximize sales pipeline. Visit Qualified.com to learn more.

Links

• Follow Dan on LinkedIn
• Follow Robert on LinkedIn
• www.caspianstudios.com