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Inside Chat with Valerie & Amy - Podcast

Inside Chat with Valerie & Amy

The go-to podcast for business owners in the spa, salon, hair and aesthetics industry, co-hosted by founder of The Delforge Group Valerie Delforge and ex-salon/clinic owner and business coach Amy Gordon. Join Valerie and Amy as they discuss the questions they get on a regular basis from members, in an honest, open and frank chat. 

Business Advice
Update frequency
every 9 days
Average duration
10 minutes
Episodes
90
Years Active
2023 - 2025
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Inside Chat Episode 90 | Your Team's Complaining About Being Busy? Let’s Talk About It

Inside Chat Episode 90 | Your Team's Complaining About Being Busy? Let’s Talk About It

In this episode, Amy & Valerie are tackling a common but frustrating issue in the salon, spa and aesthetics industry - your team is moaning about being busy. As a business owner, busy periods should …

00:10:01  |   Mon 21 Jul 2025
Inside Chat Ep 89 | I’m Happy to Delegate but My Team Won’t Take It On?

Inside Chat Ep 89 | I’m Happy to Delegate but My Team Won’t Take It On?

You’re finally ready to step back and delegate more within your salon, spa or aesthetics business but your team doesn’t want to take it on. Whether it’s resistance, lack of confidence or just plain a…

00:08:44  |   Mon 07 Jul 2025
Inside Chat Ep 88 | When Procedures Aren’t Enough: Leading a Team That Still Doesn’t Get It

Inside Chat Ep 88 | When Procedures Aren’t Enough: Leading a Team That Still Doesn’t Get It

You’ve created clear procedures and systems for your salon, spa or aesthetics business but some team members still aren’t following through. In this episode, Amy & Valerie dive into why having proces…

00:08:30  |   Mon 23 Jun 2025
Inside Chat Ep 87 | Entitled or Evolving? Understanding the Next Gen's Work Mentality

Inside Chat Ep 87 | Entitled or Evolving? Understanding the Next Gen's Work Mentality

In this week’s episode, Valerie & Amy dive into the growing struggle between business owners and the younger generation entering the workplace. Are Gen Z employees entitled or are they simply setting…

00:09:46  |   Mon 09 Jun 2025
Inside Chat Episode 86 | Are You Micromanaging Without Realising It?

Inside Chat Episode 86 | Are You Micromanaging Without Realising It?

In this week's episode, Valerie & Amy explore the subtle signs that you're micromanaging, especially when it's simply become your default way of working. If you’re someone who thrives on control, tri…

00:10:02  |   Mon 26 May 2025
Inside Chat Episode 85 | Do Your Team See You as Approachable?

Inside Chat Episode 85 | Do Your Team See You as Approachable?

In this episode, Valerie & Amy are discussing what it really means to be approachable as an owner, while still maintaining professionalism and boundaries with your team. It’s all about striking the r…

00:11:31  |   Mon 12 May 2025
Inside Chat Episode 84 | What To Do When an Ex Employee is Stealing Your Clients

Inside Chat Episode 84 | What To Do When an Ex Employee is Stealing Your Clients

In today’s episode, Valerie & Amy dive into a tricky and uncomfortable topic: ex-staff members stealing clients after they’ve left your business. You’ve put in the time, the effort and the trust to g…

00:07:45  |   Mon 28 Apr 2025
Inside Chat Episode 83 | Handling The Pressure of Decision Making

Inside Chat Episode 83 | Handling The Pressure of Decision Making

In this week's episode, Valerie & Amy are diving into the reality of decision making as an owner: the pressure, the responsibility and the mindset it takes to move forward even when there’s no 'perfe…

00:07:26  |   Mon 14 Apr 2025
Inside Chat Episode 82 | Employed or Self Employed Therapists, Which Is Best For Me?

Inside Chat Episode 82 | Employed or Self Employed Therapists, Which Is Best For Me?

In this weeks episode, Valerie and Amy break down the pros and cons of employed vs self employed therapists/stylists, ultimately discussing which path aligns best with your business.

Join us every oth…

00:05:47  |   Mon 31 Mar 2025
Inside Chat Episode 81 | Stop Ignoring Your Budget & Take Control of Your Finances

Inside Chat Episode 81 | Stop Ignoring Your Budget & Take Control of Your Finances

In this video, Valerie & Amy discuss the importance of budgeting and why burying your head in the sand isn't a solution. Ignoring your finances can leave you feeling overwhelmed but getting on top of…

00:05:47  |   Mon 17 Mar 2025
Inside Chat Episode 80 | How to Manage Staff Holidays Without Losing Key Business Days

Inside Chat Episode 80 | How to Manage Staff Holidays Without Losing Key Business Days

In this episode, Valerie & Amy discuss navigating the challenge of staff using their holiday allowance to avoid working Saturdays, leaving you short staffed on your busiest days. They explore practic…

00:07:26  |   Mon 03 Mar 2025
Inside Chat Episode 79 | Surviving & Thriving in 2025: What We Make of the Year So Far

Inside Chat Episode 79 | Surviving & Thriving in 2025: What We Make of the Year So Far

We’re back for our first episode of the year and we’re diving straight into how 2025 is shaping up so far. Valerie and Amy reflect on the highs and lows of 2024, the struggles and the key lessons we …

00:11:32  |   Mon 17 Feb 2025
Inside Chat Episode 78 | Our Top Bloopers of All Time

Inside Chat Episode 78 | Our Top Bloopers of All Time

We've just wrapped filming for Series 8 of Inside Chat and one thing's for sure — the bloopers never disappoint! Enjoy these hilarious moments from way back in Series 1 up until now.

We'll be back soo…

00:02:41  |   Mon 03 Feb 2025
Inside Chat Episode 77 | Our Top 5 Episodes of All Time

Inside Chat Episode 77 | Our Top 5 Episodes of All Time

Since launching Inside Chat at the start of 2023, we’ve explored a wide range of topics, diving deep into the nitty-gritty of what it’s really like to be a business owner and the challenges that come…

00:11:20  |   Mon 13 Jan 2025
Inside Chat Episode 76 | CASE STUDY: The Mystery Shop That Went Wrong… And It’s Consequences

Inside Chat Episode 76 | CASE STUDY: The Mystery Shop That Went Wrong… And It’s Consequences

In 2024, thanks to the popularity of one of our Inside Chat episodes, we launched our Mystery Shop service. In this bonus episode, listen to Valerie as she shares the story of a Mystery Shop that wen…

00:34:51  |   Thu 09 Jan 2025
Inside Chat Episode 75 | Top Episodes of 2024

Inside Chat Episode 75 | Top Episodes of 2024

And that's a wrap on 2024! What an incredible year of Inside Chat, packed with fascinating topics and thought provoking discussions. Here are our top episodes of the year! Stay tuned for brand new ep…

00:11:12  |   Mon 06 Jan 2025
Inside Chat Episode 74 | Merry Christmas & Thank You for an Incredible 2024

Inside Chat Episode 74 | Merry Christmas & Thank You for an Incredible 2024

As this year draws to a close, we want to wish you a Merry Christmas & a Happy New Year and extend a heartfelt thank you for being part of our wonderful community throughout 2024. It's been another a…

00:07:09  |   Mon 23 Dec 2024
Inside Chat Episode 73 | How Structure Transforms Your Business Long Term

Inside Chat Episode 73 | How Structure Transforms Your Business Long Term

In this week’s episode, Valerie and Amy dive into the importance of having structure in your business and how to harness the unique strengths of every individual on your team. They discuss how struct…

00:08:39  |   Mon 16 Dec 2024
Inside Chat Episode 72 | How to Stop Doing It All & Trust Your Team

Inside Chat Episode 72 | How to Stop Doing It All & Trust Your Team

As a business owner, it’s easy to fall into the trap of doing everything yourself. You’ve built this business from the ground up and letting go of control can often feel impossible. In this week’s ep…

00:05:42  |   Mon 02 Dec 2024
Inside Chat Episode 71 | Commission Success Without The Competition

Inside Chat Episode 71 | Commission Success Without The Competition

In this week’s episode, Valerie and Amy discuss how to manage commission structures effectively, balance healthy competition and build a retail culture that empowers each team member individually. Th…

00:08:02  |   Mon 18 Nov 2024
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