Inside Chat with Valerie & Amy

In this episode, Amy & Valerie are tackling a common but frustrating issue in the salon, spa and aesthetics industry - your team is moaning about being busy. As a business owner, busy periods should …

You’re finally ready to step back and delegate more within your salon, spa or aesthetics business but your team doesn’t want to take it on. Whether it’s resistance, lack of confidence or just plain a…

You’ve created clear procedures and systems for your salon, spa or aesthetics business but some team members still aren’t following through. In this episode, Amy & Valerie dive into why having proces…

In this week’s episode, Valerie & Amy dive into the growing struggle between business owners and the younger generation entering the workplace. Are Gen Z employees entitled or are they simply setting…

In this week's episode, Valerie & Amy explore the subtle signs that you're micromanaging, especially when it's simply become your default way of working. If you’re someone who thrives on control, tri…

In this episode, Valerie & Amy are discussing what it really means to be approachable as an owner, while still maintaining professionalism and boundaries with your team. It’s all about striking the r…

In today’s episode, Valerie & Amy dive into a tricky and uncomfortable topic: ex-staff members stealing clients after they’ve left your business. You’ve put in the time, the effort and the trust to g…

In this week's episode, Valerie & Amy are diving into the reality of decision making as an owner: the pressure, the responsibility and the mindset it takes to move forward even when there’s no 'perfe…

In this weeks episode, Valerie and Amy break down the pros and cons of employed vs self employed therapists/stylists, ultimately discussing which path aligns best with your business.

Join us every oth…

In this video, Valerie & Amy discuss the importance of budgeting and why burying your head in the sand isn't a solution. Ignoring your finances can leave you feeling overwhelmed but getting on top of…

In this episode, Valerie & Amy discuss navigating the challenge of staff using their holiday allowance to avoid working Saturdays, leaving you short staffed on your busiest days. They explore practic…

We’re back for our first episode of the year and we’re diving straight into how 2025 is shaping up so far. Valerie and Amy reflect on the highs and lows of 2024, the struggles and the key lessons we …

We've just wrapped filming for Series 8 of Inside Chat and one thing's for sure — the bloopers never disappoint! Enjoy these hilarious moments from way back in Series 1 up until now.

We'll be back soo…

Since launching Inside Chat at the start of 2023, we’ve explored a wide range of topics, diving deep into the nitty-gritty of what it’s really like to be a business owner and the challenges that come…

In 2024, thanks to the popularity of one of our Inside Chat episodes, we launched our Mystery Shop service. In this bonus episode, listen to Valerie as she shares the story of a Mystery Shop that wen…

And that's a wrap on 2024! What an incredible year of Inside Chat, packed with fascinating topics and thought provoking discussions. Here are our top episodes of the year! Stay tuned for brand new ep…

As this year draws to a close, we want to wish you a Merry Christmas & a Happy New Year and extend a heartfelt thank you for being part of our wonderful community throughout 2024. It's been another a…

In this week’s episode, Valerie and Amy dive into the importance of having structure in your business and how to harness the unique strengths of every individual on your team. They discuss how struct…

As a business owner, it’s easy to fall into the trap of doing everything yourself. You’ve built this business from the ground up and letting go of control can often feel impossible. In this week’s ep…

In this week’s episode, Valerie and Amy discuss how to manage commission structures effectively, balance healthy competition and build a retail culture that empowers each team member individually. Th…