In The Queue
The In The Queue podcast is not intended to lecture you about metrics or how to communicate more effectively with leadership, but to help you connect more deeply with the people in your community and think about how our work is changing on a more critical level.
- Update frequency
- every 17 days
- Average duration
- 47 minutes
- Episodes
- 3
- Years Active
- 2025
Mercer Smith on Building Support Teams with Heart and Strategy
In this episode, I dive into the journey of building customer support teams and the importance of human connection in the age of AI with Mercer. Through personal stories and professional insi…
Too Complicated
This week's conversation delves into the complexities of over-engineering in technology, particularly how it impacts support orgs. Colin, Jenny & Ashley discuss the challenges faced by suppor…
Succeeding in Customer Success
Nicole St Germain shares her journey creating Customer Success Jobs, a newsletter curating fully remote CS positions with transparent salaries and quality job descriptions. After one year of …