In today’s episode, we start with two questions:
To understand them, we take a look at the second and third principles of the 5 Principles of Human Performance by Todd Conklin:
Blame fixes Nothing
When something goes wrong, you climb over the fence to try fixing the problem (because that seemed like the best idea at the time), making things worse. But you were trying to do your job. You didn't go over the fence to drink, smoke, eat or have sex, so there's no point blaming you for what went wrong.
Learning and Improving is Vital, Learning is Deliberate
Often, when something goes wrong, you will feel that the spotlight is on you and feel blamed and publicly shamed. You find yourself sitting in training (after HR was told you messed up and need retraining), wondering why, because there's nothing new to learn. It is often just a box-ticking exercise so the company can say you were trained, so you don't have permission to make another error.
So where are you focused?
And where are you learning?
You will often hear others talking about failing, learning, and improving from failure.
During the conversation, we challenge the concept of failing as a way of learning, which seems a very negative way to learn.
Children don’t fail when they don’t walk straight away; they fall, and what do we do when they fall?
Do we blame them for falling over? Or do we give them a hand up, reassure them and let them try again?
It is a different perspective - we fall every day, and it doesn't mean the world is ending; it just means we need to get back up and look at it again.
Thanks for listening!
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This episode was produced under Safety Collaborations Limited and now continues as part of Karin Ovari Limited. While we are not currently releasing new episodes, the entire library remains active, and the topics covered are just as relevant today as when they were first recorded.
To learn more about my current work in leadership and communication, visit karinovari.com and the leadership community, The Supervisors Hub.
Connect with us on LinkedIn: Karin Ovari, Nuala Gage,
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Stay Safe, Stay Well
The Safety Collaborators