🔓 2: The next normal

Living in lockdown, trends and predictions for the industry, and how empathy will guide us forward.

• #covidlife:
• • Erica’s recording setup
  • Brian’s recording setup
• Trends and Predictions:
• • “The worst time to plan for a crisis is during the crisis” - Brian on Twitter
  • Erica’s blog post - On the Other Side
  • Erica’s interview in The Social Influence
  • Brian’s interview in The Social Influencer
  • Brian’s interview in Community5 Home Game
  • Brian on Peers Over Beers Podcast
  • Brian on Conversations with Community Managers Podcast
  • Nike’s epic #playinside tweet
  • Okta CEO on their virtual conference (subscription required)
  • 1. Twitter thread 
  • Bill Johnston
  • Holly Firestone

• Sponsored by:
  • Khoros’ Atlas Community is a community for community professionals to connect with peers, share best practices, and discuss digital customer experience.