AI supported human pairing to drive value in customer center interactions
- Author
- Chip Alexandru
- Published
- Tue 08 Sep 2020
- Episode Link
- https://implemented.simplecast.com/episodes/afiniti-KqQ_F05A
In this episode I discuss the benefits of find the best pairing between customers and agents/employees in customer service and sales, using AI, with Cecilia Braggiotti, SVP and Head of Growth of Afiniti.
