AI in Customer Service
- Author
- Chip Alexandru
- Published
- Thu 13 Aug 2020
- Episode Link
- https://implemented.simplecast.com/episodes/digitalgenius-NLkV4XGa
This episode covers AI in Customer service, including customer service automation discussed with Chris Kellner, Global VP Sales and Partnerships at Digital Genius. The integration between natural language processing and other internal workflows makes DigitalGenius very effective as Swiss based On shoes example shows.
I also summarize other customer service applications discussed in past episodes (Gamalon, Cresta AI and Zhuiyi Technologies).
