Service Design - Icon-o-Cast by Lunar - 2/19/2009
- Author
- [email protected] (Icon-o-Cast)
- Published
- Fri 20 Feb 2009
- Episode Link
- http://iconocast.typepad.com/iconocast/2009/02/what-makes-a-great-service.html
What makes a great service? How can designers influence the experience customers have with grocery stores, airlines and car rental agencies? Jennifer Bove of Kicker Studio and Ben Fullerton of IDEO talk with Lunar's Gretchen Anderson about service design.
