Evaluating the user experience of documentation -- Podcast with Bob Watson

This week I chatted with <a href='https://www.linkedin.com/in/docsbydesign/'>Bob Watson</a>, an assistant professor of tech comm at <a href='https://engineering.mercer.edu/academics/undergraduate/technical-communication/'>Mercer University</a>, about how to evaluate the user experience of documentation. The idea of doing a podcast came up during a comment thread on a previous post about <a href='https://idratherbewriting.com/simplifying-complexity/reconstructing-the-absent-user.html'>reconstructing the absent user.</a> We had a long exchange in the comment threads and thought it would be good to have a podcast about the topic.