"Can Everyone See My Screen?" Why Empathy Is Your Best Crisis Response

When an employee's volunteer presentation takes an unexpected turn, HR must navigate the aftermath of an all-hands meeting no one will forget. Join Rebecca Taylor and Kim Rohrer as they break down a masterclass in empathetic crisis management, discuss the realities of accidental oversharing in the age of Zoom, and explore how to balance "no harm done" with "never again." Plus, learn why controlling your all-hands content becomes crucial as your company grows.

Key Takeaways:

• Empathy First: When employees face mortifying situations, check on their wellbeing before addressing policy
• Rapid Response: Have someone monitor public channels during all-hands to quickly address inappropriate reactions
• Clear Boundaries: Separate personal device use from company presentations
• Growth Indicators: Embarrassing incidents often signal when informal processes need formalization
• Professional Maturity: Employees need to act like adults about accidental personal revelations
• Documentation: Write down cultural milestones and inflection points as your company grows

Practical Actions:

• Review your all-hands meeting structure and content control
• Create templates for volunteer/personal presentations
• Establish clear autoplay settings guidelines
• Develop crisis communication protocols for unexpected incidents
• Consider centralized content management for company meetings